Some of the applications include:
• Electronic help desk
• Facilities booking
• Service registration
• Auto form processing
With regard to government services, kiosks are versatile for the general public to enable round-the-clock services from some of the government departments even after the o ce hours. Especially when more electronic services can now be exercised through interactive voice response and online web services, kiosks become increasingly applicable to complement these remotely triggered channels to automate the service delivery and ful llment. A wide range of government services can bene t from the adoption of kiosks to increase operation e ciency for public use. These may include services about appointment booking, service registration, license renewal, bill payment, job searching, form submission and change of contacts etc.
Public
Markets
